Start the request within 30 days
Contact HearthVolt with the order information and the item you want to return or exchange. If something arrived damaged, defective, incomplete, or incorrect, include that detail at the beginning of the request.
Return & Refund Policy
A clear path when a purchase needs to come back.
HearthVolt offers free returns and exchanges within 30 days. This policy explains how to start a return, what to keep with the product, how damaged or incorrect orders are handled, when an exchange may be arranged, and what happens after an approved refund is issued.
30 days to make it right.Eligible purchases can be returned or exchanged free of charge within the return window.
30Day return windowReturn or exchange requests should be started within 30 days of delivery.
FreeReturns and exchangesEligible returns and exchanges are handled without a return shipping charge.
24/7Customer supportHelp is available around the clock if an order needs attention.
OriginalRefund payment methodApproved refunds are generally issued back to the original payment method.
The return path
Four steps from request to resolution
Keep the process simple by starting the request before sending anything back. This helps HearthVolt connect the return with the correct order and provide the appropriate instructions.
Receive return instructions
Support will review the request and provide the next steps for the eligible return or exchange. Do not send a product to the business address without the return instructions provided for your order.
Prepare the item carefully
Include the product and the parts, accessories, manuals, or other included components that belong with it. Use protective packaging suitable for the product and follow the return instructions you receive.
Return reviewed and resolved
After the returned item is received and reviewed, HearthVolt will complete the approved resolution, which may be an exchange or a refund depending on the request, product condition, and availability.
Return eligibility
Keep the product complete and the request inside the window
The 30-day return and exchange period is designed to give customers a clear opportunity to request a resolution. Product condition and completeness may matter when the return is reviewed.
Request within 30 daysThe return or exchange request should be started within 30 days of delivery so the order can be reviewed inside the stated policy window.
Keep included components togetherWhere applicable, return the product with the accessories, attachments, manuals, parts, and other components originally supplied with it.
Reasonable inspection is expectedA product can be inspected to determine whether it suits the order, but damage caused by misuse, improper care, unauthorized alteration, or use beyond reasonable evaluation may affect eligibility.
Packaging helps protect the returnOriginal packaging is helpful when available, especially for appliances and fragile kitchen products, but support instructions should guide how the item is prepared for return.
Damaged, defective or incorrect orders
Report order problems before normal use continues
If an item arrives damaged, materially defective, incomplete, or different from what was ordered, keep the product and packaging together while the issue is reviewed. Early documentation can make the resolution easier.
A
Take clear photos when usefulPhotos of the product, packaging, shipping label, damaged area, or incorrect item can help support understand what happened.
B
Keep the order details availableHave the order information and the name of the affected product ready when requesting support.
C
Keep all included parts togetherDo not discard accessories, inserts, manuals, packaging, or components until the problem has been reviewed and the next step is clear.
D
Avoid unnecessary useIf a product appears damaged, defective, or incorrect, stop using it where continued use could worsen the issue or create a safety concern.
Refunds
Approved refunds return to the original payment method
Once an eligible return is received and reviewed, the approved refund can be initiated. The final time required for the credit to appear may depend on the payment provider or financial institution.
01
Return receivedThe returned product is matched with the order and reviewed according to the return request and condition in which it is received.
02
Refund approvedWhen the return qualifies for a refund, HearthVolt initiates the approved amount back to the original payment method used for the purchase.
03
Bank processing followsAfter HearthVolt initiates the refund, the payment provider or financial institution may require additional processing time before the credit becomes visible.
04
Discounts follow the amount paidIf an order received an automatic sitewide or promotional discount, the refund is based on the eligible amount actually paid for the returned item rather than its undiscounted price.
Exchanges
An exchange depends on the product and current availability
HearthVolt offers free exchanges within 30 days for eligible purchases. The exact replacement path can vary depending on stock, the reason for the exchange, and the condition of the returned product.
Replace an eligible item when stock allows
If the same item is available and the exchange is approved, a replacement can be arranged after the return process and applicable review are completed.
A refund may be the clearer resolution
If the requested replacement is unavailable, support may arrange an eligible refund instead of leaving the exchange unresolved.
Product changes may require a new order
When the customer wants a different product rather than a direct replacement, support may complete the eligible return or refund first so the preferred item can be ordered separately.
Preparing your return
Protect the product before it travels back
Kitchen appliances, cookware, glass, blades, accessories, and other home products can require different levels of protection in transit. Follow the return instructions for your order and pack the item so movement and impact are reasonably controlled.
Clean where appropriateRemove food residue or other ordinary-use residue where it is safe and appropriate to do so, then allow the product to dry before packing.
Secure removable partsKeep trays, lids, jars, blades, cords, attachments, handles, and other loose components protected so they do not damage one another during transit.
Use suitable protective materialFor heavier or fragile products, use sturdy packaging and enough internal protection to reduce shifting and impact during return transportation.
Use the provided return instructionsFollow the return routing or label instructions supplied for the approved request rather than sending a package independently to the business address.
Important return notes
A few conditions keep the process fair and workable
These points help prevent confusion when a return falls outside the normal path. Nothing here is intended to remove rights or remedies that apply under law and cannot be excluded.
Returns outside the 30-day window
Requests made after the 30-day return and exchange period may fall outside the standard HearthVolt policy. If there is a product defect, safety issue, or legal right that continues beyond the standard period, contact support so the circumstances can be reviewed.
Misuse or unauthorized alteration
Damage caused by misuse, improper installation, unauthorized repair or alteration, neglect, or failure to follow product instructions may affect return eligibility except where applicable law provides otherwise.
Original shipping charges
HearthVolt provides free standard shipping on all products, so there is no standard outbound product shipping charge to deduct from an otherwise approved refund.
Promotional purchases
Products purchased with an automatic 15% sitewide subscriber discount or automatic 20% selected-product promotion remain subject to the same 30-day return window, with refund value based on the eligible amount actually paid.
Payment disputes
If there is an order or refund concern, contacting HearthVolt first may allow the transaction record, return status, and available resolution to be reviewed before a separate payment dispute is opened.
Consumer rights
This policy is intended to operate alongside mandatory consumer protections. Where applicable law gives you rights that cannot be limited by this policy, those legal rights continue to apply.
Return & refund support
HearthVolt support is available 24/7
For return requests, exchange questions, damaged or incorrect orders, refund status, or another post-purchase issue, HearthVolt customer support is available around the clock.