Start within 30 days
Returns and exchanges are supported within the 30-day window stated for HearthVolt purchases.
HearthVolt
Returns & Exchanges
A clearer way to make things right.
HearthVolt offers free returns and exchanges within 30 days. The process is designed to stay straightforward, with clear guidance from the first step through resolution.
30 days
Free returns and exchanges within the stated return window.
Free return support
No return shipping charge within the applicable 30-day returns and exchanges period.
Exchange flexibility
If an eligible purchase needs to be exchanged, the same 30-day support window applies.
24/7 assistance
Customer support remains available around the clock if you need help with the process.
Before you begin
Return readiness
A few simple checks make the process easier. Keep your order details available, review the condition of the item, and begin the request within 30 days.
Keep order information ready
Your order details help support identify the correct purchase and guide the return or exchange accurately.
Prepare the item carefully
Keep included parts and accessories together and package the item securely before it begins its return journey.
Choose the right resolution
Use the process below to decide whether your situation is better suited to a return or an exchange.
The process
Four steps from request to resolution
The return flow is intentionally simple. Keep your order information nearby and move through the steps in order so support can help resolve the request efficiently.
Review the 30-day window
Confirm that your return or exchange request is being started within 30 days.
Gather your order details
Have the relevant order information ready so the request can be matched to the correct purchase.
Prepare the product securely
Keep the product, included parts, and accessories together and use secure packaging for the return journey.
Follow the return guidance
Use the instructions provided for your request and keep any associated return details until the process is complete.
Return or exchange
Choose the outcome that fits
Some situations call for a return, while others are better resolved through an exchange. Both are supported within the same 30-day window.
Return
Use a return when you want to send an eligible item back rather than replace it with another option.
Exchange
Use an exchange when an eligible item needs to be replaced and you would prefer another suitable option.
Prepare with care
Make the return journey smoother
A carefully prepared return helps protect the product and keeps important parts together throughout transit.
Keep accessories together
Gather the parts and accessories that belong with the item before packaging it.
Protect the item in transit
Use secure packaging that limits unnecessary movement while the item is being returned.
Retain the return details
Keep any return-related information available until the return or exchange has been completed.
Customer support
Need help with a return?
HearthVolt support is available 24/7 for return, exchange, shipping, and delivery questions.
HearthVolt · 801 INDUSTRIAL LOOP 105B, Breckenridge TX 76424, United States
Free returns and exchanges within 30 days · 24/7 customer support